ITIL Intermediate Certification

ITIL Intermediate Certification Course

ITIL Intermediate level has a modular structure with each module holding a different focus. ITIL Intermediate candidates can take as few or as many ITIL Intermediate certifications as they require to suit their ITIL Intermediate exams and certification needs. The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Service Lifecycle modules are most relevant to those who have, or are looking for, a management or team leader role that requires management of different areas or work across different teams. All the modules within the Service Lifecycle category are suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Course Description

The ITIL Intermediate is designed to lead the participant to understand how this works and to successfully work in the ITSM domain.

There are multiple module options available to fit the requirement of working Professionals.

1. ITIL Intermediate Certification for Lifecycle Modules for professionals who want to understand and get certified in the modules.

2. ITIL Intermediate Certification for Capability Modules for professionals who want to understand and get certified in the modules

What skills will the student gain?
After the completion of this course, the student will be able to:

  • Understand what is ITSM and where ITIL fits in
  • ·   Learn about ITIL Intermediate
  • ·   Learn about the differences between ITIL Capability and Lifecycle Modules
  • ·   Learn about how the respective modules work in the ITIL scheme of things
  • ·  
  • ·  

Mode of Training

The ITIL Intermediate training is delivered in the following modes - Regular Classroom and Self-Learning

Locations:

The training is offered in locations like Chennai, Bangalore, Kolkata, Mumbai and NCR.

To know more about the schedules in those cities click here -->

Schedule for Kolkata

Outside the country it is delivered in Dhaka, Thimpu, Singapore, Kuala Lumpur, Middle East, Africa and Australia.

The course outline delivered during the class is as follows -

The Service Lifecycle modules are:

Service Strategy (SS)

Service Design (SD)

Service Transition (ST)

Service Operation (SO)

Continual Service Improvement (CSI).

The Service Operation (SO) can be detailed as below -

Topics

1. Introduction to service operation

2. Service operation principles

3. Service operation processes

4. Common service operation activities

5. Organizing for service operation

6. Technology considerations

7. Implementation of service operation

8. Challenges, critical success factors and risk

The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.

The Service Capability modules are:

Operational Support and Analysis (OSA)

Planning, Protection and Optimization (PPO)

Release, Control and Validation (RCV)

Service Offerings and Agreements (SOA).

The OSA can be further detailed as -

Operational Support and Analysis (OSA)

Topics

1. Introduction to operational support and analysis

2. Event management

3. Incident management

4. Request fulfillment

5. Problem management

6. Access management

7. The service desk

8. Functions and Roles

9. Technology and implementation considerations

- Operations modules

1. Planning, Protection and Optimization (PPO)

2. Operational Support and Analysis (OSA)

Topics

1. Introduction to operational support and analysis

2. Event management

3. Incident management

4. Request fulfillment

5. Problem management

6. Access management

7. The service desk

8. Functions and Roles

9. Technology and implementation considerations

Schedule

If you are located outside Kolkata or would like to attend our session during your visit to Kolkata then please feel free to write us at palium.skills@gmail.com for any queries related to program,
upcoming schedule and fee. Call: +91-9051092035 or WhatsApp: +91-9051092035

Schedule for ITIL Intermediate Certification Training in 2018 is as follows:
Month Dates No of Hours
January Completed
February Completed
March Completed
April Completed
May Completed
June Completed
July Completed
August 26th Aug (Fast-track) 30
September 4th - weekday, 23rd - fast-track 30
October TBA 30
November 4th - fast-track,6th - weekday 30
December 2nd - fast-track, 4th - weekday 30

Study Mode & Fees

Certification Name Delivery Mode Fees Special Offers
ITIL Intermediate Certification Classroom Rs. 24,000+ 18% GST Discount for 3+ enrollments
ITIL Intermediate Certification Self-Study Rs. 18,000 + 18% GST Discount for 3+ enrollments

FAQs

The commonly asked questions pertaining to Selenium Webdriver training are -

Q: What are the pre-requisites for taking the ITIL Intermediate Certification?

The requisites for this course are

A: Must have cleared ITIL Foundation Certification

Knowledge of IT Service Management

Palium offers separate course for ITIL Foundation Certification. If one desires to learn more intensely then they can enroll for the same.

Q: Will this be theoretical or hands-on?

A: This is a complete classroom discussion training where the trainer will explain each feature and participants will do practice exams at the end of training.

Q: How will I get access to the system?

A: After you enroll, you will be guided on how to access the system.

Q: Will the exam be online or paper-based?

A: The exam will be paper based under examination conditions.

Q: What if I have doubts after completing the class?

A: You can gather your doubts and come by prior appointment to get your doubts cleared.

Q: Who provides the Certification?

A: The Certification is provided by Axelos - the parent body of ITIL.

Q: Will I receive a certificate for the course?

A: Yes, participants receive a certificate from Axelos after passing the exam.

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